Advanced Communication Skills

Advanced Communication Skills

INTRODUCTION

Great leaders are great communicators. Confidence, authenticity, assertiveness and ability to influence, persuade and negotiate are core skills for anyone who wants to progress in senior management. Good relationships with colleagues, customers, suppliers and other stakeholders make business easier. This Advanced Communications Skills training course helps busy professionals and executives to review and hone their communications capabilities.

TRAINING OBJECTIVES

This Advanced Communication Skills training course aims to enable participants to:

• Be authentic, confident and assertive in their communication style
• Use clear, positive, engaging language to explain, direct and instruct
• Present like a professional in front of any audience
• Chair meetings and lead negotiations with assurance
• Persuade and convince others to win recognition and support.

WHO SHOULD ATTEND?

The Advanced Communication Skills training course is suitable for a wide range of professionals in both public & private sector organisations, but will be particularly beneficial to:

• Supervisors and managers who want to progress
• Project and team leaders who want to be more effectively
• Anyone who needs to negotiate as part of their role
• People who need to present clearly and to persuade others
• Executives who want to develop capabilities in motivating and inspiring people

TRAINING OUTLINE

Day 1: Authentic Leadership – Developing Rapport and Respect

• What is authenticity?
• Assertiveness and emotional intelligence
• Reading body language and giving the right signals
• Active listening and questioning
• Meeting others needs to fulfil your own
• Giving and receiving constructive feedback

Day 2: Giving Clear Instructions and Explanations

• Thinking and speaking clearly and logically
• Using stories – the most successful teaching tool
• Team building communication exercise
• Aristotle’s three pillars of persuasion and how to use them
• From manager to leader – making others want to follow you
• Dealing with objections and challenges

Day 3: Clarifying Ideas and Delivering Stellar Reports and Proposal

• Start with a clear brief and SMART objective
• Tailoring your report for the audience and purpose
• Creating a logical flow and clear structure
• Layout, signposts and clarity
• Plain English and readability
• Convincing with excellent visuals – charts and graphics

Day 4: Chairing Meetings and Leading Negotiations

• How to create an agenda and manage time effectively
• Chairing with authority and inclusivity
• Dealing with difficult people
• Managing Conflict
• Game theory and win-win solutions
• Action centred leadership to achieve targets but maintain relationships

Day 5: Persuasive Presentations

• Analysing your task and reading your audience
• Mind mapping to get a great structure
• Using your voice with effect
• Standing and acting with confident and power
• Encouraging and handling questions with ease
• Developing a personal action plan