Introduction

Performance management represents one of the most critical pillars in developing public sector institutions, as it contributes to improving efficiency, strengthening accountability, and promoting transparency.

This course focuses on building effective performance measurement systems and aligning them with the strategic objectives of government institutions.

Course Objectives

• Design effective performance management systems.
• Develop accurate Key Performance Indicators (KPIs).
• Strengthen a culture of institutional accountability.
• Improve the quality of public services.

Target Audience

• Public sector leaders.
• Strategic planning managers.
• Quality and performance officers.
• Heads of government units and departments.

Course Outline

Day 1: Performance Management Concepts

1. The concept of institutional performance
2. The difference between goals and performance indicators
3. Government performance management frameworks
4. Challenges in the public sector

Day 2: Designing Performance Indicators

1. Characteristics of effective performance indicators
2. KPIs versus OKRs
3. Formulating measurable indicators
4. Aligning indicators with strategy

Day 3: Performance Measurement & Analysis

1. Data collection tools and techniques
2. Performance gap analysis
3. Executive performance reporting
4. Performance dashboards

Day 4: Accountability & Motivation

1. Incentive systems
2. Individual performance evaluation
3. Managing underperformance
4. Continuous improvement

Day 5: Practical Application

1. Designing an integrated KPI system
2. Government case study analysis
3. Evaluating an existing performance system
4. Institutional performance improvement plan