Total Quality Management (TQM)
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Registrations are closed
Total Quality Management (TQM)
Total Quality Management (TQM)
10 -
14
Nov
2024
Kuala Lumpur,
Malaysia

What are the Goals?
At the end of this Total Quality Management (TQM) online training course, you will learn to:
- The history of Total Quality
- Use the Deming Philosophy
- How to increase your customer satisfaction
- How to use PDSA Cycle
- How to lead quality process
Who is this Training Course for?
- Leaders
- Managers
- Supervisors/Team Leaders
- All who are working towards customer’s satisfaction development in product or services
Daily Agenda
Total Quality Management (TQM)
- Introduction to Quality
- History of Total Quality
- Three Quality Gurus
- Commonality of Themes of Quality Gurus
- The Deming Philosophy “Seven Deadly Diseases”
- Five Approaches of Defining Quality
- System Approach for TQM
- Triangle of wisdom
- Customer Satisfaction
- Indicators for Customer Satisfaction
- Cost of Quality
- Benefits of TQM
- The Continuous Improvement Process
- Sustainable development of TQM
- PDSA Cycle
- Obstacles to achieving TQM
Quality Leadership
- Leadership & Management
- Power Sources of the Leaders
- Leadership Importance
- The 5 Management Functions
- Leadership Effectiveness & Efficiency
- Plan & Planning
- Leadership Styles
- Old & New Styles of Leadership
- Creative Leadership
- Communication Channels
- Communication Cycle
- 3 Components of Communication
- Effective Communication
- Body Language
- Sandwich Technique
- Effective listening
- The negative listening habits
Quality Strategic Management
- Who is Responsible?
- Strategic Planning
- Ideal Planning Model
- What to include in Strategic Plan?
- Strategic Planning Model: ABCDE
- 3 Levels of Strategy
- Steps of Goal Setting
- Examples of Goals & Objectives
- Action Plans
- Tools for Putting Strategy into Action
- Business Strategy & Strategy Types
- A Strategic-Management Model
- Basis for Customer Segmentation
- SWOT Analysis
- SMART Goals
- GANNT & PERT Chart
- PEST Analysis
- Porter's Five Forces
- Internal Analysis: 4 perspectives
- Force Field Analysis
- Four Ps - Root cause analysis
Tickets
Registrations are closed
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