Root Cause Analysis (RCA) Facilitator Training

What are the Goals?

The RCA Facilitator training focuses on a high level of understanding the RCA method. The method must be applied a way according to the context and the need of the organization, meaning easy on the flow when there is little urgency and scaling up in case complexity is increasing.

By the end of this training course, participants will be able to:

• Know and understand the RCA and related methods in use in the company
• Organize a RCA session in relation with the stakeholders
• Start a RCA and to escalate the process if needed
• Use the templates, tools and software
• Do systematic questioning, gathering data and judge information
• Present the results of a RCA

Who is this Training Course for?

This training course is suitable to a special selection of professionals but will greatly benefit you, if:

•  You work in in the field of Maintenance, Operations or SHE/quality as a facilitator or team leader
• You love to work with people in teams and get the best out of them
• You feel the need to improve yourself in motivating teams and analyzing detailed information

Daily Agenda

Day One: Introduction RCA Problem Solving and Event Mapping

• Introduction: goals and highlights of the RCA
• Introduction of the facilitator role
• Start case problem solving
• How to start RCA Event Map
• Theory: RCA process and template – all aspects
• Theory: Ordering information in RCA (analytical grammar)
• Theory and exercises in asking questions
• Exercises in Event Mapping ‘EM light’ (the 5-Why way)

Day Two: RCA Problem Analysis

•  Theory: Problem Analysis
• Theory: Presentation skills (part 2)
• Presentations and teaches for participants (how to explain)
• Exercises and cases
• Preparation of reports A3

 Day Three: RCA Human Factor Analysis and Thinking Preferences

•  Theory: Human Factor Analysis (HFA)
• Skills in the use of the HFA tool
• Theory: Behavior and thinking preferences (Hermann and De Bono)
• Theory: Coaching principles
• Skills in coaching communication

Day Four: RCA Exercises and Communication Skills

•  Theory on the communication process
• Theory: RCA connection to communication
• Theory: RCA ‘light to apply on the fly’.
• Skill: RCA under pressure or in information transfers

Day Five: Risk Analysis, Decision Making and Implementation Issues

• Theory: Risk Analysis and basis FMECA
• Exercise in Risk Analysis and implementation of the RCA role
• Exercise: Understanding distinctive perspectives on the results (exercise De Bono)
• Theory on Implementation and Observation of the use of RCA
• Integration exercise
• Celebrate success
• Evaluation and closure of training