Quality Assurance in Practice
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Quality Assurance in Practice
Quality Assurance in Practice
27 -
31
Oct
2024
Madrid,
Spain
What are the Goals?
By the end of this training course, delegates will be able to:
- State the benefits of the PDCA approach
- Understand the importance of risk-based thinking in a quality management system
- Have an awareness of organizational context and what it means in the quality management system
- State the benefits of audit in a quality management system and understand some of the practical requirements of management systems auditing
- Practice audit techniques
- Appreciate the essentials of document control systems
Who is this Training Course for?
- Department managers
- Team supervisors
- Human resources managers
- Finance professionals who want to know more about quality assurance
- Finance audit professionals who want to understand more about management systems auditing
Daily Agenda
Day One: Designing and Implementing ISO 9001
- The PDCA approach
- Risk based thinking
- The organization and context
- Needs and expectation of interested parties
- Significance of effective leadership roles
- Role and responsibilities of leaders in ISO9001
- Culture of quality – the role of TQM
Day Two: Planning and Operating a Quality Management System
- Establishing policies
- Planning for a quality management system
- Assessing risk and opportunity within a quality management system
- Supporting your system – resources, competence
- Operations, planning and control
Day Three: Audit as a Management Tool
- Management systems auditing
- The face of a systems auditor
- Requirements of ISO19011 – guidelines for auditing management systems
- Types of systems audits
- Planning audits
- Audit as part of performance monitoring and organizational improvement
Day Four: Audit in Practice
- Developing a programme of audits
- Planning an audit
- Opening meetings
- Audit questions and use of check lists
- Conducting the audit
- Role play exercise
Day Five: Document Management in Your Quality Management System
- Building a document control system
- Document life cycles
- Consistency in document appearance, notation and circulation
- Maintaining the integrity of document controls
- Availability of documents to interested parties
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