Project Quality Management Workshop

What are the Goals?

By the end of this Project Quality Management Workshop training course, participants will be able to:

• Define what quality means.
• Understand the importance of deliberate quality management processes in projects and integrate quality in project initiation, planning, execution, control and completion.
• Identify and document quality requirements and standards for the project and product.
• Apply cost benefit analysis, cause and effect diagrams, control charts and other tools in project planning and control.
• Apply basic statistical quality control concepts.
• Implement effective quality assurance and control.
• Be ready and conduct quality audits.
• Effectively manage stakeholders to ensure their satisfaction with the project results.
• Improve the quality climate and culture across the project life cycle.

Who is this Training Course for?

This Project Quality Management Workshop training course is suitable for a wide range of professionals who are involved in or manage internal and external projects both in the private and public sector. Some prior knowledge of quantitative analysis techniques is beneficial, however not required as all tools and methodologies will be covered starting from the basics.

Daily Agenda

Day One: Understanding Project Quality Management and Imbedding Quality in Project Initiation 

• Introductions
• Project basics
• Enterprise Environmental Factors
• Organisational Process Assets
• Project constraints
• Quality management concepts
• Definition of quality
• Cost of quality
• Quality management and project lifecycle
• Quality and project initiation
• Project Charter and Business Case

Day Two: Panning for Quality 

• Plan quality management: Tools and Techniques
• Plan quality management: Outputs
• Manage Quality: Inputs
• Requirements management and traceability
• Stakeholder Management
• Risk Management
• Scope Baseline: PBS and WBS
• Estimating techniques.

Day Three: Panning for Quality 

• Scheduling: Critical Path Method and Gantt Chart
• Resource Management and Critical Chain Method
• Cost Baseline
• Scope creep and Change control.
• Manage Quality: Tools and Techniques
• Manage Quality: Outputs

Day Four: Quality Assurance and Control 

• Quality in the project execution phase
• Responsibility for quality
• Control Quality: Project monitoring control and quality assurance tools; verification and validation processes.
• Introduction to Statistical Process Control (SPC) tools: Pareto analysis, cause-and-effect diagrams, histograms, trend analysis, scatter diagrams, process control charts,
• Quality audits
• Control Quality: Outputs

Day Five: Trends in Quality Management Practices 

• Total Quality Management
• Plan Do Check Act
• Lean Project Management
• Six Sigma
• Quality and Benefit Management
• Project Closure
• Post Project Review
• Lessons Learned