Maintenance Contracting & Outsourcing
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Maintenance Contracting & Outsourcing
Maintenance Contracting & Outsourcing
02 -
06
Feb
2025
Kuala Lumpur,
Malaysia

What are the Goals?
At the end of this training course, you will learn to:
- Decide rationally what maintenance activities to outsource and what not
- Use the features, functions and benefits of lean maintenance contracts
- Use the most applicable type of maintenance contracts (incl. Service Level Agreements) and when/how to apply them
- Define service levels and monitor the contractor performance
- Develop and negotiate a maintenance contract
- Recognize the pitfalls
- Evaluate the delivered performance of all parties involved
- Implement maintenance contract management
Who is this Training Course for?
This training course is suitable to a wide range of professionals involved in the area of maintenance contracts, but will greatly benefit:
- All professionals involved in procurement and supply chain management
- All professionals negotiating, managing and verifying maintenance contracts
- Teams who have been assigned the responsibility of establishing a maintenance contract will find it extremely useful to attend this course as a unit
- Anyone who wishes to update themselves on Maintenance Contracts & Outsourcing
Daily Agenda
Day One: Outsourcing Considerations
- Introduction
- Asset management - The business impact of maintenance
- Considerations in outsourcing maintenance – what to outsource and what not?
- Risks involved
Day Two: Maintenance Contracts
- Maintenance contract types
- Parties involved
- The tendering process – modern ways of tendering
- Choosing the right contractor
- Costing the service
- Defining Key Performance Indicators to monitor the performance of all parties involved
- Use of Balanced Scorecard with performance contracts
Day Three: Developing the Maintenance Contract
- Vendor management
- The contracting cycle
- Assemble a team
- Assess, determine and specify the required service levels
- Writing the contract – contents of a maintenance contract
- Implementing contract management – how to make it work (performance management)
- Periodic evaluation & improvement
Day Four: Grounding and Negotiating the Contract
- Expectations about availability, reliability and costs
- The extensive preventive maintenance schedule – “tricks” of maintenance contractors
- The seven steps to develop a risk based maintenance concept
- Using the maintenance concept to negotiate more effectively lean maintenance contracts
- Negotiating the contract – negotiation ploys
- Negotiating the contract – negotiation tactics
- Negotiating tips
Day Five: Final Workshop
- Development of a maintenance contract in groups
- Defining the requirements and service levels
- Develop the offer
- Selection criteria
- Presenting the bid
- Closing the contract
- Evaluation of results
- Wrap-up
Tickets
Registrations are closed
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