Introduction

Organizations may face emergency situations and unexpected crises that threaten their stability and continuity. Such circumstances require decisive leadership capable of making fast and well-informed decisions under time pressure and risk.

This course focuses on developing crisis leadership skills and building effective response systems to enhance organizational resilience.

Course Objectives

• Develop leadership skills in emergency situations.
• Improve the ability to make fast and accurate decisions.
• Build effective emergency response plans.
• Strengthen organizational crisis preparedness.

Target Audience

• Senior executives.
• Emergency and risk management managers.
• Operations managers.
• Institutional safety officers.

Course Outline

Day 1: Understanding the Nature of Crises

1. Definition of a crisis, its types, and institutional impact
2. Crisis life cycle and stages
3. Assessing the level of severity
4. Analyzing organizational vulnerabilities

Day 2: Decision-Making Under Pressure

1. Rapid decision-making models
2. Avoiding cognitive errors and biases
3. Managing information during crises
4. Setting strategic priorities

Day 3: Crisis Team Management

1. Establishing an emergency response team
2. Defining roles and responsibilities
3. Leadership in critical situations
4. Coordinating with external stakeholders

Day 4: Communication During Crises

1. Internal communication strategies
2. Media management
3. Protecting institutional reputation
4. Crisis containment strategies

Day 5: Practical Application

1. Real-life crisis simulation
2. Evaluating institutional response
3. Developing an emergency plan
4. Lessons learned and continuous improvement