Total Quality Management (TQM)

التذاكر

تم إغلاق التسجيلات

Total Quality Management (TQM)

Total Quality Management (TQM)
04 - 08 أغسطس 2024
Dubai, الإمارات العربية المتحدة
الإمارات العربية المتحدة

What are the Goals?

At the end of this Total Quality Management (TQM) online training course, you will learn to:

  • The history of Total Quality
  • Use the Deming Philosophy
  • How to increase your customer satisfaction
  • How to use PDSA Cycle
  • How to lead quality process

Who is this Training Course for?

  • Leaders
  • Managers
  • Supervisors/Team Leaders
  • All who are working towards customer’s satisfaction development in product or services

Daily Agenda

Total Quality Management (TQM)

  • Introduction to Quality
  • History of Total Quality
  • Three Quality Gurus
  • Commonality of Themes of Quality Gurus
  • The Deming Philosophy “Seven Deadly Diseases”
  • Five Approaches of Defining Quality
  • System Approach for TQM
  • Triangle of wisdom
  • Customer Satisfaction
  • Indicators for Customer Satisfaction
  • Cost of Quality
  • Benefits of TQM
  • The Continuous Improvement Process
  • Sustainable development of TQM
  • PDSA Cycle
  • Obstacles to achieving TQM

Quality Leadership

  • Leadership & Management
  • Power Sources of the Leaders
  • Leadership Importance
  • The 5 Management Functions
  • Leadership Effectiveness & Efficiency
  • Plan & Planning
  • Leadership Styles
  • Old & New Styles of Leadership
  • Creative Leadership
  • Communication Channels
  • Communication Cycle
  • 3 Components of Communication
  • Effective Communication
  • Body Language
  • Sandwich Technique
  • Effective listening
  • The negative listening habits

Quality Strategic Management

  • Who is Responsible?
  • Strategic Planning
  • Ideal Planning Model
  • What to include in Strategic Plan?
  • Strategic Planning Model: ABCDE
  • 3 Levels of Strategy
  • Steps of Goal Setting
  • Examples of Goals & Objectives
  • Action Plans
  • Tools for Putting Strategy into Action
  • Business Strategy & Strategy Types
  • A Strategic-Management Model
  • Basis for Customer Segmentation
  • SWOT Analysis
  • SMART Goals
  • GANNT & PERT Chart
  • PEST Analysis
  • Porter's Five Forces
  • Internal Analysis: 4 perspectives
  • Force Field Analysis
  • Four Ps - Root cause analysis

التذاكر

تم إغلاق التسجيلات
الوقت والتاريخ
الأحد، 4 أغسطس 2024
البداية - 10:00 ص (Asia/Kuwait)
الخميس، 8 أغسطس 2024
النهاية - 10:00 ص (Asia/Kuwait)

إضافة إلى التقويم

الموقع

Dubai

Dubai
الإمارات العربية المتحدة
--Dubai--

احصل على الاتجاه

منظِّم

Seattle International For Training

info@seattle-int.com
مشاركة

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