The Complete Course on Facilities Management

What are the Goals?

By the end of this course, participants will be able to:

• Understand the basics of facilities management
• Understand how to draw up a preventive maintenance concept, based on risk
• Develop strategies to decide when and what to outsource
• Understand the different contract types
• Identify and monitor the facilities management-processes performance

Who is this Training Course for?

This course is suitable to a wide range of professionals but will greatly benefit:

• Professionals who are responsible for the management, operation and maintenance of facilities (buildings, production facilities, utilities, power and water distributions networks landscaping, etc.)
• Professionals aiming to update themselves on the basic elements, best practices and implementation aspects of facilities management would benefit from attending this course.

Daily Agenda

Day One: An overview of Facilities Management

• The Facilities Management process in general
• Facilities Management as a business within a business
• Facilities phases, planning and realization
• Relation between Facilities Management and Asset Management
• Facilities Roles, the current state of your Facilities Management processes

Day Two: The Basic Elements of Facilities Management

• Types of planning
• Strategic and annual planning, Life Cycle Cost principles
• Budgeting principles
• Disaster recovery plans
• Maintenance concepts
• Work planning and control, performance management regarding the workflow

Day Three: Preventive Maintenance and Maintenance Strategy

• Understanding RISK
• Risk Based Maintenance, the methodology
• Steps in developing an effective & risk based maintenance strategy
• Typical inspection and maintenance tasks for utilities

Day Four: Outsourcing and Contracting

• What to outsource and what not
• Choosing the right contractor
• How to manage this
• Contract types
• The contracting cycle
• Service Level Agreements

Day Five: Performance Monitoring and Bench Marking

• Continuous improvement
• Target setting as a starting point
• Monitoring performance: development and use of Key Performance Indicators
• The Facilities Management Balanced Scorecard (FMBSC)
• Assessments, audits and benchmarking; practical exercise in auditing
• Course review/Wrap up