Professional Communication, Telephone Etiquette & Client Interaction

1) Course Introduction

This course enhances verbal communication, telephone etiquette, and client interaction skills to ensure professionalism.

At the communication excellence core, Seattle International Institute for Training integrates tone control, listening techniques, and communication models.

2) Key Learning Objectives

Participants will learn to:

· Use professional language and tone

· Deliver service confidently over the phone

· Apply active listening and questioning skills

· Manage calls effectively and courteously

· Strengthen client interaction quality

3) Target Audience

· Call center agents

· Receptionists

· Customer service staff

· Support teams

4) Course Importance & Business Impact

Professional communication improves service quality and enhances customer satisfaction.

5) Practical Modules / Key Topics

· Telephone etiquette standards

· Communication models

· Active listening

· Call flow management

· Practical interaction drills