Maintenance Errors

What are the Goals?

At the end of this training course, delegates will be able to:

• Understand how significant the human factor in maintenance is
• Explain what human factors could cause maintenance errors
• Apply a structured approach to find the root cause of technical failures and incidents
• Understand the basic principles of Maintenance Error Management
• Explain how managing maintenance errors interacts with implementing a safety culture and how it supports each other
• Develop an action plan to manage maintenance errors in your own area of responsibility

Who is this Training Course for?

This training course is suitable to a wide range of professionals, but will greatly benefit:

• All professionals involved in Maintenance, Engineering, Production and Safety
• Anyone who wishes to update themselves on the human factor in maintenance and learn how to implement maintenance error management for the benefit of their organizations

How will this Training Course be Presented?

The training course will be conducted along interactive workshop principles. There will be a variance of lectures and practical exercises. Experiences from different areas will be discussed. There will be many opportunities for discussion and sharing experiences.

Daily Agenda

Day One: Introduction to Human Error in Maintenance

• We do not want to talk about it, but....
• The significance of human error in maintenance
• Relationship with risk & risk management
• The human risk
• The psychological aspects of human error
• Human attention
• Levels of human performance: skill-based, rule-based, knowledge-based

Day Two: Human error – What is it?

• Different types of human error in maintenance
• How to identify them?
• Contributing factors and circumstances
• The consequences of maintenance errors
• Case study

Day Three: How to Learn from Maintenance Errors

• Basic methodologies to analyse technical failures and incidents
• Multiple realities
• Subjective views
• Effective problem solving
• Cause and effect relations
• RCA methodologies – Application
• Apollo RCA
• Tripod
• Case study

Day Four: Maintenance Error Management

• Principles of Maintenance Error Management
• Possible measures to take:
• Person & Team
• Workplace & Task
• Organisation
• Creating a safety culture

Day Five: Implementation Workshop

• Implementation aspects
• Performance management: influencing the behaviour of people to gain better results
• Action plan
• Case study