Effective Skills for Training Department staff

Course Overview

An effective training administrator coordinates the administrative activities of the training function, maintaining and developing information systems to enable the

department to operate proactively in employee development and training. This program is designed to ensure that delegates are equipped with:

    • The skills to confidently give expert support in the planning and preparation of training events

    • knowledge of managing training systems, best practice & interpersonal skills to build relationships.

Why Attend: Training professionals & managers are under continuous pressure to offer exceptional training services. The demands of their job can only be fulfilled through an extensive knowledge of the main topics related to the training profession. This course will equip participants with practical knowledge for promoting training within their organizations, linking training to organizational objectives, analyzing training needs, and selecting internal trainers and external consultants. In addition, the course focuses on different levels of training evaluation and on the competencies required by training professionals.

Course Aims & Objectives: Upon completion of the course, participants will be able to:

•  Describe the strategic significance of training with particular emphasis on aligning training with strategy, promoting training within the organization and partnering with managers and supervisors

•  Develop appropriate methods to conduct a Training Needs Assessment (TNA)

•  Examine ways to select internal trainers and to hire external consultants

•  Demonstrate the success of training at all evaluation levels, from reaction to Return On Investment (ROI)

•  List foundational competencies for training professionals along with key actions and behaviors

•  Identify the role and principal activities within the training department

Training Methodology

There are detailed presentations from a role model expert trainer supporting each of the topics together with interactive sessions of discussion. There will also be many practical sessions where delegates have the opportunity to practice and learn by experience. Small group work, exercises and feedback will all be used to facilitate learning and develop skills, enhancing confidence at the same time.

Who will Attend?

This course is highly recommended virtually to anyone who works in training departments including specialists & analysts. Also, it is designed for all training team members who want to benefit their organisations including: Administrators, officers, team leaders, managers, business partners. Also, the course will benefits Training and Development professionals who are involved with measuring the impact of training within an organization. Moreover, the course can develop the following skills & tasks:

   •  Planning, organizing and assisting                                            •  Training managers' secretaries

   •  Training needs assessment and analysis                                   •  Persuading and influencing

   •  Evaluation of training                                                               •  Presenting and communicating

   •  Deciding and initiating action                                                    •  Applying expertise and technology

   •  Target Competencies                                                                • Analytical thinking

Course Contents

Training Records and Information, Organization and Administration

•           Maintaining records, systems and libraries - Assessing training records software

•   Data protection implications - Identifying effective routines and administrative systems

•  Simplifying procedures and utilizing check lists

•   Storing information, books, videos etc. - administering access

Hiring a Consultant: External Vs. Internal Trainers

     •  Screening consultants criteria worksheet

     •  Consultant interview evaluation questions - Proposal evaluation and Review of a training proposal

    •  Monitoring consultant performance: beginning, during, closing

    •  Qualifications for internal trainers and Internal trainer selection process

    •  Train the trainer boot camp, Feedback and coaching template for internal trainers

The Role of The Training Professional in TNA

     •  The importance of identifying needs and the training needs assessment process

     •  Data collection methods: quantitative and qualitative

     •  Advantages and disadvantages of the quantitative and qualitative methods

     •  Approaches to identifying needs. Workshop: applying training needs assessment

Demonstrating the Success of Training

     •  Lessons on how to evaluate training and The four levels of evaluation

     •  Linking evaluation levels with TNA and evaluation levels with Instructional Learning Objectives (ILOs)

     •  Components of a complete ILO and The ROI process model

     •  Tabulating program costs and Calculating ROI

Personal Effectiveness and Time Management

•  Planning, prioritizing and organizing - the basic principles

•  Identifying and controlling time wasters - How to increase others' confidence in you

•   Meeting the expectations of your internal customers

•   Personal development – Formulating an action plan

•  Dealing with difficult or unreliable people - building relationships

Belbin Test: identifies people's behavioral strengths and weaknesses in workplace and helps:

      •  Individuals establish productive working relationships

      •  Select and develop high-performing teams

      •  Raise self-awareness and increase personal effectiveness

      •  Identify talent in the workplace and share problem solving works

      •  Understand different role personality types play in how a team functions

      •  Increase proper communication to enhance teamwork