Conflict Resolution & Negotiation Skills for Leaders

1) Course Introduction

This course equips leaders with advanced conflict-management and negotiation skills to maintain harmony and productivity within teams.

Central to its training approach, Seattle International Institute for Training integrates proven negotiation models that enhance leadership influence and conflict-resolution capabilities.

2) Key Learning Objectives

Participants will learn to:

• Identify and analyze workplace conflicts
• Use negotiation techniques to resolve issues
• Strengthen communication and mediation skills
• Manage difficult conversations
• Enhance team cooperation

3) Target Audience

Ideal for:

• Managers and supervisors
• Project leaders
• HR professionals
• Team leaders

4) Course Importance & Business Impact

Effective conflict resolution reduces tension, enhances collaboration, and improves team performance.

5) Practical Modules / Key Topics

• Conflict models
• Negotiation techniques
• Mediation tools
• Communication frameworks
• Practical negotiation exercises