Quality Assurance in Practice

What are the Goals?

By the end of this training course, delegates will be able to:

• State the benefits of the PDCA approach
• Understand the importance of risk-based thinking in a quality management system
• Have an awareness of organizational context and what it means in the quality management system
• State the benefits of audit in a quality management system and understand some of the practical requirements of management systems auditing
• Practice audit techniques
• Appreciate the essentials of document control systems

Who is this Training Course for?

• Department managers
• Team supervisors
• Human resources managers
• Finance professionals who want to know more about quality assurance
• Finance audit professionals who want to understand more about management systems auditing

Daily Agenda

Day One: Designing and Implementing ISO 9001 

• The PDCA approach
• Risk based thinking
• The organization and context
• Needs and expectation of interested parties
• Significance of effective leadership roles
• Role and responsibilities of leaders in ISO9001
• Culture of quality – the role of TQM

 Day Two: Planning and Operating a Quality Management System 

• Establishing policies
• Planning for a quality management system
• Assessing risk and opportunity within a quality management system
• Supporting your system – resources, competence
• Operations, planning and control

 Day Three: Audit as a Management Tool 

• Management systems auditing
• The face of a systems auditor
• Requirements of ISO19011 – guidelines for auditing management systems
• Types of systems audits
• Planning audits
• Audit as part of performance monitoring and organizational improvement

Day Four:  Audit in Practice 

• Developing a programme of audits
• Planning an audit
• Opening meetings
• Audit questions and use of check lists
• Conducting the audit
• Role play exercise

 Day Five:  Document Management in Your Quality Management System 

• Building a document control system
• Document life cycles
• Consistency in document appearance, notation and circulation
• Maintaining the integrity of document controls
• Availability of documents to interested parties