Effective Contractor Management in Maintenance & Technical Projects

What are the Goals?

 At the end of this training course, you will learn to:

• Explain the basic elements of effective contractor management and its position within asset management
• Evaluate bids and proposals and choose the right contractor
• Identify, evaluate and manage the risks involved (SHE, performance)
• Manage & monitor the contractor performance in an innovative way
• Develop and negotiate contracts

Who is this Training Course for?

This training course is suitable to a wide range of professionals but will greatly benefit:

• Facility management teams
• Contract management teams
• Operations & Maintenance professionals
• Reliability, Asset & Plant professionals
• Shutdown and Turnaround management teams
• All professionals involved in contractor management
• Production & Continuous Improvement professionals
• Anyone who wishes to update themselves on contractor management
• All professionals negotiating, managing and verifying contracts in maintenance & technical projects

Daily Agenda

Day One: Contractor Management Basics

• Overview of contractor management
• How does it relate to asset management?
• (Out)sourcing strategies
• Risks involved – risk management & SHE aspects
• Grounding the maintenance contract with a Risk Based Maintenance concept – how to keep that knowledge in-house

Day Two: Contract Types for Maintenance & Technical Projects

• Contracts – basic types
• Contracts – complex types (Turnkey, Design & Construct, Public Private Partnerships)
• Procurement aspects
• Choosing the right contractor
• Monitoring & managing contractor performance – from traditional penalties & rewards to more innovative ways

Day Three: Developing the Contract

• The contracting cycle
• Requirements / service levels, RAMS aspects (Reliability Availability Maintainability Safety)
• Writing the contract
• Periodic evaluation & continuous improvement – vendor management
• Partnerships

Day Four: People Management & Negotiation Aspects

• Implementing contract management
• How to make it work by influencing the behaviour of people
• Negotiating the contract
• Negotiation ploys
• Negotiation tactics & tips

Day Five: Final Workshop

In a very interactive workshop all major topics of this seminar will be highlighted and practised in groups. Major topics will be:

• Requirements / service levels – defining what you want
• Tendering process
• Contractor selection
• Contractor management – measuring & managing the performance
• Negotiation
• Evaluation