Communication and Planning Skills for Administrative Professionals

INTRODUCTION

This Communication and Planning Skills for Administrative Professionals training course is designed to help participants develop a ‘toolkit’ of skills and knowledge so that they can demonstrate capability and talent when it comes to communicating with others and achieving success

TRAINING OBJECTIVES

By the end of this training course, participants will be able to:

• Determine how to improve the way they communicate with others through a variety of mediums
• Understand how they can enhance the process of knowledge transfer by creating an understanding in others but also by bringing around change in action
• Identify how to make the most of the time they have, ensuring tasks are achieved effectively
• Understand how to demonstrate a change in ‘mindset’ when it comes to having to deal with workloads and other people

WHO SHOULD ATTEND?

• Administrative Professionals
• Managers
• Team Members

TRAINING OUTLINE

Day 1: Communication Essentials

• The Communication Process – the Sender / Receiver principle
• Barriers to effective communications and how to overcome them
• Learn how to communicate with just about anyone – understand others’ work personalities
• Vital interpersonal skills to enhance face-to-face communications – it’s about your Words / Music and Dance
• Learn how to engage the thinking brain to develop more assertive communications

Day 2: Communication Management

• Learn how to communicate with difficult and demanding people
• Manage others rather than them manage you
• Learn how to say ‘no’ more effectively
• Understanding conflict and why it happens
• Learn a variety of conflict resolution styles and use the 4Ps to aid in reaching an agreement

Day 3: Communication Alternatives / Planning Essentials

• How to run effective meetings – uncover the 3 stages of world class meetings
• Ensure buy-in and participant involvement at meetings
• Determine the 4-point plan for emails and letters
• Discover the 7 steps to effective business writing
• Understand the key principles of effective planning – the Wheel of Success

Day 4: Planning Essentials

• Determine how to set attainable goals to ensure the best chance of success
• Learn the 3 Principles of effective Time Management
• Learn how to prioritise your workload to aid in planning your tasks effectively
• Discover how to deal with your ’Time Bandits’
• Learn the 5 Steps to the art of ‘Delegation’ – it’s not about ‘Allocation’

Day 5: Planning Add-ons

• Learn how to get proposals accepted
• Establish problem solving techniques to ensure success every time
• Principles to determine the need for continuous improvement using the WIN /LEARN / CHANGE Model
• Programme Review – Let’s remind, review and reassure
• Let’s plan – action planning for improved Performance and Behavioural outputs