Business Improvement & Quality Techniques

What are the Goals?

By the end of this Business Improvement & Quality Techniques training course, you will learn to:

• Recognize what is, and where is, the potential for improvement within an organisation and how business improvement and quality techniques can support business strategy and high-level strategic goals
• Apply specific business improvement approaches and quality tools to deliver targeted business objectives
• Identify and maximise customer value within your organizational processes
• Minimize inherent process and product variation
• Engage your people in the improvement process

Who is this Training Course for?

This training course is particularly suited for:

• Business managers
• Team leaders
• Quality Management specialists
• Operations, customer service & change management personnel
• High potential individuals earmarked for future leadership roles

Daily Agenda

Day One: What is Business Improvement?

• Identifying the potential for business improvement
• The role of Quality
• Continuous Improvement
• Total Quality Management
• Project by project improvement
• Benchmarking

Day Two: Key Business Improvement Approaches & Quality Tools

• Organisational Excellence
• Kaizen
• Process Improvement & Teamwork
• What is the Lean Enterprise?
• Applying the 5 or 6 Lean Principles
• Theory of Constraints

Day Three: Becoming Lean

• Value Stream Mapping
• The 7 or 8 Wastes
• The 5 or 6 S approach
• Simulation Exercise – Why are we inefficient?
• Simulation Exercise – How do we improve?
• Simulation Exercise – Lessons learnt

Day Four: Lean Six Sigma

• The convoluted origins
• The Six Sigma/Lean Six Sigma package
• The Lean Six Sigma toolkit
• Making sense of a process and associated data
• LSS Project Management
• The ISO 18404 & ISO 13053 International Standards

Day Five: People in Improvement 

• The need for Cultural change
• Leadership for change
• Creative thinking tools
• Need for a management system for business improvement
• Review of course