Chatbots, Conversational AI & Intelligent Virtual Assistants

1) Course Introduction

This course provides practical knowledge for designing, deploying, and optimizing conversational AI solutions such as chatbots and virtual assistants.

At the conversational intelligence core, Seattle International Institute for Training integrates NLP technologies, automation frameworks, and user experience principles.

2) Key Learning Objectives

Participants will learn to:

· Understand chatbot and conversational AI architectures

· Design dialog flows and user journeys

· Implement chatbots using AI platforms

· Automate customer support and internal inquiries

· Measure and improve chatbot performance

3) Target Audience

· IT & digital teams

· CX and customer service departments

· Innovation units

· Government smart service divisions

4) Course Importance & Business Impact

Conversational AI enhances service delivery, reduces workload, and improves user satisfaction.

5) Practical Modules / Key Topics

· NLP fundamentals

· Dialog design

· AI platforms (Azure, Dialogflow, etc.)

· Performance analytics

· Use-case workshop